| Symptom | What is happening? | Possible Solution |
| Not cooling | Flashing light next to “R” on display control panel |
Disable the Demonstration Mode. Please see your manual on how to disable Demonstration Mode for your model |
| Beeping and/or flashing “00” in display |
This error code means the door has been left open for an extended period of time. Check for the door magnet located at the bottom of door to ensure the magnet is aligned correctly with the sensor on the toe kick. The magnet will need to be moved to the bottom of the door if the door hinge was reversed |
|
|
If you are still experiencing the issue, please contact Zephyr Technical Support |
||
|
“HI” in display
|
Attempt power reset for 10 minutes by turning off breaker or unplugging unit, and monitor if another code is displayed. | |
| If the unit is still not cooling after reset, please contact Zephyr Technical Support | ||
|
The unit flashing an “E(x)” error code |
Attempt power reset for 10 minutes by turning off breaker or unplugging unit | |
| If code returns contact support, please contact Zephyr Technical Support | ||
| Beeping | Attempt power reset for 10 minutes by turning off breaker or unplugging unit | |
| If you are still experiencing the issue, please contact Zephyr Technical Support | ||
| Unit is cooling but display AND lights are not working | Pressing the buttons on the display doesn’t change anything |
Your unit is in Sabbath Mode. Sabbath mode disables system responses to user-initiated activities and all external functions, including lighting, display and audible alarms. The unit will still maintain internal temperatures and set points.
|
|
Please see your user manual to disable Sabbath Mode. |
||
| Cooler noisy |
The unit makes gurgling sound when closing the door
|
This is normal operation, as the unit equalizes it pulls air in through the condensates drain cup/tube |
| The unit is making an intermittent whirring noise | This is normal operation, and part of our Active Cooling System | |
|
Unit makes a chirping sound |
Please contact Zephyr Technical Support | |
|
Unit sounds like it is ticking, clicking, or “cards in a bicycle wheel spoke” |
Perform 12 hour reset by turning off breaker or unplugging unit | |
| Check door seals and door for proper closure | ||
| If issue continues, please contact Zephyr Technical Support | ||
| Condensation | The unit is condensating on the outside of the door glass |
This is normal operation, try temporarily raising the temp in the unit a few degrees, or lower the humidity level in home. Please see our article regarding condensation: |
| The condensation is between the dual glass panes |
The door window pack seals are compromised. Please contact Zephyr Technical Support |
|
|
The condensation on the inside of the door glass
|
Check door seal integrity and proper door closure. | |
| If condensation still forms on inside of door glass, please contact Zephyr Technical Support | ||
| The unit won’t power up | Unit won’t turn off or on after pressing the power button |
Press and hold the power button for 3-5 seconds. Once unit is on, adjust temperatures to preference and enjoy. |
| If issue continues, please contact Zephyr Technical Support |