| Symptom | What is happening? | Possible Solution |
|
Error Code
|
Flashing “F” or down arrow button Light Button flashing |
This is a clean filter reminder and it is time to clean your filters. You can find how to clean your filters in the article below. |
|
Please consult your manual to reset Clean Filter Reminder |
||
| Is your hood flashing "A" and then "1"? |
This means the Clean Air feature is activated. The Clean Air feature is designed to turn the hood on every 4 hours for 10 minutes, helping to circulate the air in your home and keep it fresh.
If you would like to disable this feature, please check your owner manual. You can look up your manual by click button below.
|
|
|
For all other error codes
|
Please try a power reset by turning off the circuit breaker that is supplying power to the unit at the service panel. Keep it off for 5-10 minutes. After that, switch back on.
If code returns after reset, please contact Technical Support
|
|
|
Nothing is Turning On
|
Hood lights and fans are inoperable and there is no display showing. | Please try a power reset by turning off the circuit breaker that is supplying power to the unit at the service panel. Keep it off for 5-10 minutes. After that, switch back on. |
|
If you are still experiencing issue please contact Technical Support
|
||
|
Hood Blower Not Functioning Properly
|
Air coming back into cooking area while the blower is operating | Check vent for obstructions. |
|
Check to make sure your ducting is the appropriate size for your hood. Flexible ducting may cause this issue as well. Please refer to your manual for proper ducting specification.
|
||
|
Check for proper sizing/operation of wall cap or roof cap. Please refer to your manual for proper sizing and operation of your wall/roof cap.
|
||
| Blower not turning off | Please try a power reset by turning off the circuit breaker that is supplying power to the unit at the service panel. Keep it off for 5-10 minutes. After that, switch back on. | |
|
If you are still experiencing this issue, please contact Technical Support
|
||
| The hood is not drawing smoke and odors |
Mounting height refers to the height from the bottom of the range hood to the top of the cooking surface below. Installing the range hood within the recommended mounting height range aids in the safe and efficient operation of the range hood. For the best performance, mount the range hood as close to the minimum mounting height as possible. For more information on the specific mounting height per product, explore our Hood Height Calculator tool or the Owner’s Manual
|
|
|
Check to make sure your ducting is the appropriate size for your hood. Flexible ducting may cause this issue as well. Please refer to your manual for proper ducting specification.
|
||
|
Check for proper sizing/operation of wall cap or roof cap. Please refer to your manual for proper sizing and operation of your wall/roof cap.
|
||
|
Check vent for obstructions
|
||
|
Check CFM rating of hood vs BTU of cooktop. Make sure you have a hood with enough CFM to accommodate your range. You can find this by going to our article "CFM & Cooking Surface Pairing".
|
||
| Blower not functioning at all |
Please contact Technical Support
|
|
|
Won’t Turn Off
|
Control Surface unresponsive | Please try a power reset by turning off the circuit breaker that is supplying power to the unit at the service panel. Keep it off for 5-10 minutes. After that, switch back on. |
|
If you are still experiencing this issue, please contact Technical Support
|
||
|
Lighting Issue
|
Everything else is working but the lights won’t turn on
|
Check and replace light bulbs. You can purchase replacement bulbs at our Parts and Accessories Store
|
|
Lights won’t turn off
|
Please try a power reset by turning off the circuit breaker that is supplying power to the unit at the service panel. Keep it off for 5-10 minutes. After that, switch back on.
|
|
|
If you are still experiencing this issue, please contact Technical Support
|
||
|
One bulb flickering
|
Check and replace light bulbs. You can purchase replacement bulbs at our Parts and Accessories Store
|
|
| All lights flickering |
Please contact Technical Support |
|
|
Noisy
|
High pitched whining noise during blower operation |
Please contact Technical Support
|
| Whistling sounds during blower operation | Reposition filters and check duct taped joints on vent system for loose tape or open seams | |
| Grinding noise during blower operation |
Please contact Technical Support
|
|
| Damper flapping with high winds | Contact your hood Installer. Check outside wall cap to make sure it is installed properly. | |
|
Remote Issue
|
Remote not functioning |
Check batteries and re-sync remote. Please check your owner's manual to see the specific steps to re-sync your remote to the hood.
|
| Remote not pairing with hood |
Check or replace batteries in remote. Consult manual for correct syncing process of hood.
|
|
|
Connectivity Issue
|
Zephyr Connect not syncing with device |
Please check your user manual for correct syncing process of hood to Zephyr Connect. You can look up your manual by clicking the button below.
|
|
Controls not functioning
|
Electronic Control Surface illuminated but not responding to touch |
Please try power reset by turning off the circuit breaker that it supplying power to the unit at the service panel. Keep off for 5-10 minutes. After that, switch back on. If unsuccessful, please contact Technical Support. Zephyr Technical Support |
Related to