Look at the hood controls and see if the Wi-Fi icon is illuminated. If it isn’t, follow these steps:
- Go into the Zephyr Connect app under Account, click the ( i ) next to the hood model and go through the connection process again — or go into settings and select Change Wi-Fi. Place the hood into Bluetooth® pairing mode by holding the Fan Down and Light buttons simultaneously for 3 seconds and follow the procedures.
- If the Wi-Fi icon is illuminated, force close the app and try again. If it still does not work, re-log into the app and try again.
- Check if the Wi-Fi icon on the hood controls is still illuminated. If it isn’t, it means the hood may not have a strong Wi-Fi signal or the customer might need to go into settings and Change Wi-Fi to connect the hood again.