DO NOT attempt to repair the microwave yourself. There is an internal high voltage capacitor which can hold a high voltage charge even after the microwave has been unplugged.
| Possible Problem | Possible Cause | Solutions |
|
The microwave drawer will not operate. |
Not plugged in. |
Ensure the microwave drawer is plugged in and the power outlet has power. |
| The circuit breaker tripped or has a blown fuse. | Replace the broken fuse or reset the breaker. | |
|
The microwave drawer is arcing or sparking. |
Unsafe materials were used in the microwave drawer. | Use microwave-safe items only. |
| The microwave drawer was operated when there were no contents inside. | Do not operate the microwave drawer when it is empty. | |
| Spilled contents remain in the microwave drawer cavity. | Clean the cavity by following instructions in the Cleaning the Unit section. | |
|
Contents are unevenly cooked. |
Unsafe materials were used in the microwave drawer. | Use microwave-safe items only. |
| Food contents were not completely defrosted. | Completely defrost food contents. | |
| The cooking time and power level was not suitable. | Use the correct cooking time and power level. | |
| Food contents were not turned, stirred, or rotated. | Turn, stir, or rotate the food contents and recook. | |
| Contents are overcooked. | The cooking time and power level was not suitable. | Use the correct cooking time and power level. |
|
Contents are undercooked. |
Unsafe materials were used in the microwave drawer. | Use microwave-safe items only. |
| Food contents were not completely defrosted. | Completely defrost food contents. | |
| The cooking time and power level was not suitable. | Use the correct cooking time and power level. | |
| Microwave drawer ventilation ports are restricted. | Check to see that the microwave drawer ventilation ports are not restricted. | |
|
Microwave Runs But Does Not Heat The Food
|
There might be a problem with the high voltage capacitor or the magnetron | Check first if the door is closing and sealing properly. If the door closes and seals properly and problem persist, For safety reasons, we recommend contacting Zephyr for scheduling service. |
|
Contents are improperly defrosted. |
Unsafe materials were used in the microwave drawer. | Use microwave-safe items only. |
| The cooking time and power level was not suitable. | Use the correct cooking time and power level. | |
| Food contents were not turned, stirred, or rotated. | Turn, stir, or rotate the food contents and recook. |
Please reach out to Zephyr Technical Support if you do not see your issue listed.
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